Forward Applications via Email
With the “Forward via Email” function, you send an email application including attachments directly to the corresponding job in your system.
There are two different channels for incoming emails, directly from the applicant or through a recruiting agency/headhunter. Accordingly, there are also two different email addresses for this purpose.
Quick guide at: https://softgarden.zendesk.com/hc/en/articles/115000127570-Forwarding-applications-via-email-to-the-system
Forwarded by the Applicant: An applicant has applied to you by post or email. Forward the application to: send-in@[companyname].softgarden.io
Forwarded by Recruiting Agency: You have received an application by post or email from a recruiting agency, or you allow the agency to forward it directly. The forwarding then takes place to: proposal@[companyname].softgarden.io
Pre-filled Email
Clicking on one of the tiles will automatically open your email program.
In the pre-filled email that appears, the placeholders must be replaced with the applicant's details.
The application type line describes an internal application, if applicable, please leave “internal,” otherwise delete the entire line. The text from the cover letter can optionally be inserted below.
The following points are essential for a clean assignment in the system:
The filled text lines are included in the mail when forwarded.
The subject of the email should include the job code including hash and square brackets, as shown above with [#1454131]
CV Parsing: An attached resume is read, and the data is imported. If you send multiple attached files, the filename of the resume should start with "cv" (e.g., cv_Smith.pdf)
The email must not be sent in HTML format. It is mandatory to send the email in plain text format to ensure successful application creation. Specifically, the entered email address of the applicant is often converted into a hyperlink and then contains the addition mailto:, which is not recognized by the system.
Acknowledgment of Receipt
Whether an automatic acknowledgment of receipt should be sent to the candidate or not can be set in the settings under Customization in “Automated Emails”.